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The adult learner
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Visual, auditory and kinaesthetic (VAK) learning preferences
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Designing training programs
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The ADDIE Model
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The four levels of evaluation
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Training session plans
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Preparing a training session
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Effective presentation
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Dealing with difficult behaviours
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Supporting material and visual aids
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Leading a session effectively
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Identifying distracting habits
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Questions and feedback techniques
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Handling answers to questions
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Training activities
Define challenging behaviours and develop assertive responses
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